Team Lead Vendor Operations-Google

Job Position Title Team Lead, Vendor Operations
Company Name Google
Location of Work Gurgaon, India
Experience Required 6  Years
Skills Required
  • Strong execution and problem solving skills.
  • Excellent written and oral communications skills
Candidate Qualifications

BA/BS degree or equivalent practical experience.

Job Description:

  • Coordinate with the Managed Service Provider (MSP) to ensure the vendors are moving along the right path to meet their Key Performance Indicators (KPIs), identify challenges and work as a conduit between the MSP and Google to arrive at viable solutions. Manage administrative issues such as billing & invoicing, communications management, oversee employee satisfaction & serve as the liaison to enable smooth operations.
  • Work with the MSP to define Workflow & Quality Assurance Plan & implement the process seamlessly to ensure customer satisfaction at stakeholder level with the delivered outputs. Coordinate with the Vendor to ensure they are moving along the right path to meet their KPIs, identify challenges & work as a conduit between Vendor & Google to arrive at viable solutions.
  • Identify efficiency improvement opportunities and work with the MSP to implement them to derive efficiency gains by end of the year through smart resource allocation, automation or elimination of unused reports.
  • Keep a pulse check of vendor personnel to ensure employee satisfaction, training, up-skilling, best practice sharing & alignment with Gurgaon teams in terms of bandwidth sharing & seamless operations management.


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